Frequently Asked Questions

Find answers to common questions about ABK Grooming products and services.

1. How long does it take to process my order?
Orders are processed within 24–48 business hours after confirmation. This excludes Sundays and government holidays.
2. Are there shipping charges on prepaid orders?
- Prepaid orders above ₹1,000: ✅ Free shipping
- Prepaid orders below ₹1,000: ₹150 shipping charge applies
3. Is Cash on Delivery (COD) available?
Yes, but with the following conditions:
- Order value must be between ₹1,000 and ₹20,000
- COD is not available for orders below ₹1,000 or above ₹20,000
4. Are there any extra charges for COD orders?
Yes. A non-refundable ₹250 COD fee must be paid in advance (separately from the product bill). This is required to confirm the COD order.
5. Can I cancel or change my order or shipping address?
You can request cancellation or address changes before dispatch by contacting us at:
📧 support@abkgrooming.com
📱 WhatsApp: +91 95119 60778
Once the order is dispatched, cancellation or address change is not possible.
1. What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD with conditions). Details are on our Payment Info page.
2. Can I modify or cancel my order after placing it?

Orders once placed cannot be modified. However, cancellation depends on the status — if it is not dispatched or packed yet, you may be able to cancel it. For assistance, please contact us at online@abkimports.com or call us on +91-9175498543.

3. How will I get a GST invoice?

You can add your GST Number during checkout. For further assistance or to request a GST invoice, kindly contact us at online@abkimports.com or call +91-9175498543.

1. What is the return policy for professional vet & grooming equipment?
Returns for these items are accepted only if the product is unopened (sealed outer and inner packaging) and returned within 15 days of invoice. Warranty is available for 6 months for manufacturing defects only.
📩 Email: online@abkimports.com | 📞 +91-9175498543
2. Do your products come with a warranty?
Yes, many products like clippers and dryers come with a manufacturer warranty. Check the product page or contact us for details.
🔍

No results found

Try different keywords or browse categories below