All confirmed orders are processed within 24 to 48 business hours from the time of order confirmation. You will receive a dispatch notification once your order is shipped. (accept holidays)

Yes, you can cancel your order before it is dispatched. For prepaid orders, the refund will be credited back to your original payment method.

Cash refunds to the original payment method are only issued if ABK Grooming cancels your order due to product unavailability. In all other cases, approved returns are processed as store credit or exchanges — no cash refunds are provided.

Yes! Shipping is free on all prepaid orders. No minimum order value is required for free shipping on prepaid payments.

No, cancellations are not possible once an order has been dispatched. If a dispatched prepaid order is returned to origin, it will be processed as store credit — not a cash refund.

For general products, return requests must be raised within 7 days of delivery. For professional/VET grooming equipment (sealed in original packaging), requests must be made within 15 days of the invoice date.

The ₹250 COD handling fee is non-refundable after the order is confirmed. If you cancel before dispatch, only the remaining order value (minus the COD fee) is eligible for consideration per our policy.

Yes, COD is available for orders between ₹1,000 and ₹20,000. A non-refundable COD handling fee of ₹250 must be paid in advance to confirm your COD order. The remaining balance is collected at the time of delivery.

Once your returned product is received and inspected, store credit is typically issued within 10–12 business days.

We ship through a wide network of trusted courier partners including DTDC, Xpressbees, Gati KWE, VXpress, Blue Dart, Delhivery, Trackon, Amazon Shipping, Shiprocket, EcomExpress, Spoton, and Shree Maruti — ensuring reliable delivery across India.

Refusing a COD order at delivery results in no refund and no store credit. Additionally, you may be blocked from placing future COD orders on ABK Grooming. Please ensure you are available and willing to accept your order before placing it

Yes, we ship to almost all locations across India. If your pin code is not serviceable, you will be notified at checkout.

No, return shipping costs are non-reimbursable. ABK Grooming arranges pickups where available, but if pickup is not serviceable in your area, you will need to ship the product back at your own expense.

Absolutely! Once your order is dispatched, you will receive a tracking link via email and SMS. Use it to monitor your shipment in real time. Also track on this page: https://abkimports.shipments.live/track/

If ABK Grooming cancels your order due to product unavailability, you will receive a full refund to your original payment method. This is the only scenario where a direct cash refund is issued.

Address changes are not possible once an order has been dispatched. If you need to update your address, please contact us immediately after placing your order — before it is shipped.

The following items are non-returnable unless defective: personalized products, bedding, crates, pet pens, cat litter/trays/scratchers, and specific grooming consumables. ABK Grooming also reserves the right to reject returns if the product is found to be used, damaged, unclean, or missing components/labels.

Refusing a COD delivery will result in no refund or store credit, and you may be blocked from placing future COD orders. Please ensure you are available to accept your order at the time of delivery.

If your order arrives damaged, you must report the damage on the delivery docket/LR and notify the transporter in writing. Additionally, contact us at within 2 days of receipt with photos and proof of damage so we can assist you promptly.